Buying Guide

GENERAL CONDITIONS These General Conditions expressly regulate the relationship between María Isabel López Bravo, 28014 Madrid, CIF 05306393V (hereinafter Ma Vie Romantique) and third parties (hereinafter "Users") who register as users and/or purchase products through the online store of the official website of MA VIE ROMANTIQUE (http://www.mavieromantique.com/tienda). USER OBLIGATIONS The User undertakes, in general, to use the Store, to purchase the Products and to use each of the services of the Store diligently, in accordance with the law, morality, public order and the provisions of these General Conditions, and shall also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the Store by the Users or that could injure or cause damage to the property and rights of Ma Vie Romantique, its suppliers, users or in general any third party. PRODUCTS Ma Vie Romantique informs the User that the photographs and descriptions of the products for sale are not contractual, being only illustrative, and do not commit Ma Vie Romantique, who, taking into account the state of technology, makes every effort to ensure that the colors and shapes that show the products in the photos displayed on the website are faithful to the originals, without being able to avoid variations in the colors and shades presented, due to technical limitations and depending on the monitor on which they are displayed. Ma Vie Romantique reserves the right to remove or modify any product from the website at any time and to modify the content of the website. Ma Vie Romantique is not responsible for errors caused by the technical malfunction of the User's Internet connection service. The products offered by Ma Vie Romantique are available through the website www.mavieromantique.com/tienda. There is limited stock for them and they are subject to returns or exchanges accepted under our Returns and Shipping policy. We reserve the right, but are not obligated, to limit the sale of our products to any person, region or jurisdiction; and we may exercise this right on a case-by-case basis if we deem it necessary. PRODUCT AND PRICE CHANGES Prices on the website are subject to change without notice. Ma Vie Romantique reserves the right to modify or cease service, at any time, without notice or communication. Ma Vie Romantique is not liable to any party for modifications, price changes, suspension or elimination of a product or service. ACCURACY OF BILLING AND SHIPPING INFORMATION Ma Vie Romantique reserves the right to refuse any order. In the event that Ma Vie Romantique modifies or cancels an order, it will notify the User via the contact email, shipping address or telephone number provided. The User agrees to provide complete and updated billing and shipping information for the order, as the shipment of the order depends solely and exclusively on the information provided when placing, processing and paying for the order. SHIPPING and DELIVERY PERIODS

• • DELIVERY TIME The order must be delivered within 24 hours to 5 working days within the Iberian Peninsula. Orders paid by bank transfer will be shipped upon receipt of payment, which must be made no later than three days after purchase. To expedite the shipment, it is advisable to send the bank transfer receipt to mabel@mavieromantique.com to prepare the goods.
  • AVAILABLE DELIVERY DESTINATIONS National: Spain and Balearic Islands Canary Islands: consult in mabel@mavieromantique.com European Union: see at mabel@mavieromantique.com Rest of the world mabel@mavieromantique.com
  • SHIPPING RATES We offer a flat rate of 6€ for Spain. - For shipments to the Balearic Islands prices will vary depending on weight and volume. - For international shipments please contact us and we will explain the conditions. - Shipping costs include in all cases the Value Added Tax (VAT), but no other tax, fee, duty or surcharge.

PAYMENT METHODS

• PAYPAL: After confirming the order, the customer will be taken to the PayPal website using their secure payment platform. Once the payment process is completed, the customer will be redirected back to Ma Vie Romantique.
• CREDIT CARD: VISA or MasterCard
• BANK TRANSFERS: For bank transfers, please consult mabel@mavieromantique.com.

RETURNS If for any reason the Buyer does not agree with what he/she has purchased, he/she may choose to return the product. To do so, he/she has a period of fourteen (14) days from the time of receipt of the goods and must first notify Ma Vie Romantique by email at mabel@mavieromantique.com The return will only be accepted if the returned product is in perfect condition and in its original packaging. In case the return is made for reasons not attributable to Ma Vie Romantique, the Buyer shall bear the costs generated by this return. Changes in the size of the boxes, size, color or other characteristics of the products that come inside the boxes, which are due to a change of opinion of the customer or an error of the customer at the time of placing the order, are considered causes not attributable to Ma Vie Romantique. If the return of defective products is lawful, Ma Vie Romantique will be responsible for the shipping costs provided that the Buyer will have to communicate this circumstance at the time of receipt of the order. If the reason is due to breakage or damage to the product, it must be notified within 24 hours of receipt, enclosing a photograph of the product to mabel@mavieromantique.com. In the event that the return of the product involves customs charges (duties, customs clearance, local taxes, etc...) these shall be borne by the Buyer. The Buyer may choose to order a product in exchange for the one being returned or request a refund of the amount paid (which will be made within a maximum period of 15 working days from receipt of the product in our warehouses). INTELLECTUAL AND INDUSTRIAL PROPERTY The User acknowledges that all elements of the Store and of each of the products, the information and materials contained therein, the trademarks, the structure, selection, arrangement and presentation of its contents, and the computer programs used in connection therewith, are protected by intellectual and industrial property rights of Ma Vie Romantique itself or of third parties, and that the General Conditions do not grant the User any rights other than those specifically contemplated therein with respect to such intellectual and industrial property rights. Unless authorized by Ma Vie Romantique or, where appropriate, by the third party holders of the corresponding rights, or unless it is legally permitted, the user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow access to the public through any form of public communication of any of the elements referred to in the preceding paragraph. The User shall use the materials, elements and information accessed through the use of the Store only for their own needs, agreeing not to make any direct or indirect commercial exploitation of the materials, elements and information obtained through the same. The User shall refrain from circumventing or manipulating any technical devices established by Ma Vie Romantique or third parties in the Store. DATA PROTECTION All information provided through the registration form, as well as information from transactions made will be kept in a data file of Ma Vie Romantique as long as cancellation is not requested. The treatment will be destined to the development and execution of the sale, the personalized attention of the products and services that you acquire and, as long as the opposition is not communicated, to the improvement of this attention, as well as the promotion of products and services of Ma Vie Romantique and third companies linked to Ma Vie Romantique. In this way, you authorize the sending, even through electronic means, by the aforementioned entities, of commercial communications and promotional offers and contests. The User may exercise at any time the rights of access, rectification, opposition or cancellation by sending an email to mabel@mavieromantique.com PASSWORDS Ma Vie Romantique will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to access the services provided through the Website. The user must keep the passwords under his sole responsibility in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User undertakes to notify Ma Vie Romantique immediately of any unauthorized use of his or her password, as well as access by unauthorized third parties to his or her password.